Agenda

Pre-Conference Site Visits: 16th September 2008

Full day guided visits to Skoda and Siemens

This event is not just about sitting in the Conference Hall! Join us on a pre-Conference expedition to two companies that successfully operate their LCCS enterprises in the Czech Republic. Meet the fellow delegates and speakers in this informal setting before the conference starts!

At the Skoda manufacturing plant, you’ll learn why this location was chosen and see the Skoda Octavia assembly line in action. You'll also visit Siemens manufacturing plant in Prague. Siemens has 11 production plants in the Czech Republic, employing 14,000 people. This is your chance to meet the people who are turning LCCS theory into profitable action – and to get a behind-the-scenes understanding of how it’s done.

A full day program includes transportation, lunch and guided company visits:

7.45 am – leaving the Hotel for Mladá Boleslav, 75 km from Prague, where Skoda manufacturing plant is based
9.00 am – 12.00 pm – Visit at Skoda – assembly line and a chat about LCCS at Skoda with Premysl Handzel, Manager Forward and Global Sourcing, Skoda Auto
12.00 pm – 13.00 pm – lunch
13.00 pm – 14.00 pm – travel back to Prague
14.00 pm - 15.30 pm – Visit at Siemens manufacturing plant in Prague and a chat about LCCS with Mirolsav Pavlícek, Head of Global Sourcing, Siemens
16.15pm – return to the Hotel

End Of Pre-Day Site Visits

Conference Day 1: 17th September 2008

Chairman's Address

8.10am-8.20am

8.20am - 8.50am

Keynote Address: How the Czech Government is supporting those who decide to source andmanufacture in the Czech Republic

The Czech Republic has a long – and successful – history of satisfying the most demanding sourcing needs in sectors as diverse as automotive, aerospace, electronics, high-tech engineering, medical devices, IT and software development. Moreover, as Central Europe’s historic cradle of mechanical engineering, the country is now benefiting from its deeprooted technical tradition and excellent engineering education.

Apart from highly successful foreign Original Equipment Manufacturers (OEM) investments – including Volkswagen, Toyota-Peugeot-Citroen, and Iveco – the Czech Republic hosts hundreds of automotive suppliers, enabling the recently opened Toyota-Peugeot-Citroen Automobile car plant to source 75% of components locally.

Another core asset of the Czech aerospace industry is the skills of the 10,000 aviation professionals employed in the sector.

The electronics industry, with companies such as Honeywell and Panasonic, is evenly spread around the country and employs nearly 190,000 people with total revenues of 15.4 billion Euro in 2005.

The present orientation of the engineering sector is biased towards high-tech products requiring an educated workforce and a greater share of R&D - e.g. optical instruments; instrumentation, measuring and control equipment devices; industrial components and accessories; machine tools and forming machines; components, vehicles and communication and signalling systems for the railway industry.

This opening speech will give you a better understanding of how the Czech Republic managed to attract record sums of foreign direct investment, encouraged the growth of its domestic suppliers and shifted from labour-cost-sensitive investments to high value added activities.

You will also find out about the business environment enhancements that are currently being offered by the Czech Government.

Robert Szurman Commissioner of Minister Ministry of Trade and Industry,Government of the Czech Republic

8.50am - 9.20am

Keynote Address: How to get world class performance from all your suppliers – no matter where they are located

Globalisation offers both challenges and opportunities not only to OEMs but also to their suppliers. Moreover, as the automotive industry becomes more and more competitive, a fundamental key to success in purchasing is a well-organised risk management system.

Join Gerd Schlaich, who will give you a strategic update on current – and future – sourcing practice at DaimlerChrysler for both local and global T1 and T2 suppliers in the low-cost country regions.

Learn how the company uses the advantages of global leverage by bundling and coordinating its purchasing volumes worldwide, and find out:

• How you can overcome the challenge of the ever-rising costs for raw materials and overcapacities – especially in growth markets
• How to better handle logistics and supply in countries or areas with a poor infrastructure
• How to work with your suppliers to achieve continuous improvements in products and processes, as well as securing price advantages
• How to achieve a net reduction in production material costs

Gerd Schlaich is responsible for advanced supplier and commodity management, with a focus on global sourcing, risk and insolvency management, benchmarking and strategic supplier management. While most of the Mercedes Car Group’s vehicles are manufactured in Germany, the company also has production facilities in the United States, France, South Africa, Brazil, India, Malaysia, Thailand, Vietnam, Indonesia and China, and operates purchasing offices in Beijing, Shanghai, Singapore, and Budapest.

Gerd Schlaich Director For Strategy & Support, Procurement Mercedes-Benz Passenger Cars DaimlerChrysler

9.20am - 9.50am

Keynote Address India: How to seize the opportunity

The European Aeronautic Defence and Space Company (EADS) is targeting a significant increase in sourcing volumes outside the continent and has launched a Global Sourcing Network to achieve its objectives, with plans underway to set up offices in China, India, Russia and Korea.

This presentation will take you through the process of establishing yourself in emerging regions, with a special focus on India, where EADS has recently opened a sourcing office as part of its commitment to invest $600 million in various projects in the country.

EADS is also expanding its engineering centre in Bangalore, plans to have an integrated technology park in the city by 2010, and the company anticipates its Indian enterprises will generate revenues of $1 billion.

In this presentation you will learn:

• How to weigh the advantages and the challenges of sourcing in India – and decide if you can profitably establish a presence
• How to tackle India’s problem of poor infrastructure and lack of developed supply base
• How to build a reliable pool of suppliers for your manufacturing operations in India
• Is India migrating from being just a service country to a place where manufacturing is becoming more important?

Philippe Advani is the former Managing Director EADS India who is now Head of the EADS Global Sourcing Network which aims to act as the catalyst of change for the EADS Global Sourcing Footprint. EADS is a European leader in the aerospace industry with India as a priority area in its low-cost manufacturing locations.

Philippe Advani Head of Global Sourcing Network EADS

9.50am - 10.35am

Keynote Panel Session: Your chance to ask world class LCCS executives how to reduce costs and achieve other tangible results

Come and quiz our three Keynote Address experts. Their first-hand, up-to-the-moment experience in LCCS is second to none, while their combined wisdom is a valuable resource for you to tap into. This is your chance to profit from a series of authoritative - and forthright - insights, along with honest discussion of common pain points, success stories and lessons learned.

Uwe Schulte VP Global Supply Management Unilever

Sammy Rashed Head of Sourcing, Global Sites Novartis Pharma
Gerd Schlaich Director For Strategy & Support, Procurement Mercedes-Benz Passenger Cars DaimlerChrysler
Philippe Advani Head of Global Sourcing Network EADS

10.35am - 11.00am

Coffee break, networking, exhibition

11.00am - 11.30am

L’Oreal Case Study: How to get the most from your LCC suppliers - and accurately measure their performance

Step behind the scenes and hear a first-hand account of the Five Pillars of L’Oreal supplier performance and discover how the company introduces its new low-cost suppliers. Find out:

• How L’Oreal opportunity-spots its LCCS and the difficulties that must be overcome
• How to integrate social responsibility and sustainable commitment into LCCS supplier operations
• How to create audit programs measuring LCCS supplier performance
• How to maintain quality standards and ongoing supplier innovation

L’Oreal is the world's largest beauty products company. About 50% of its sales are generated outside Europe, and the company is focused on developing business in emerging markets. Jerome Courtaigne is based in Poland. For the past two years, he has led a team of six buyers, in charge of East Sourcing for L’Oreal.

Jerome Courtaigne Purchasing Manager Sourcing Center DPGP - East Sourcing L’Oreal

11.30am - 12.15pm

Panel Session: Improve the efficiency of LCCS: Organisation begins at home!

• Learn the best way to coordinate the most efficient and productive LCCS plan
• Explore the leverage of a cross-functional team that includes procurement, engineering, supply chain and financial executives
• See how to organise a comprehensive, multi-year program that makes the migration process most effective
• Choose your best option: The business-unit-by-business unit approach, or a company-wide top-down strategy?
• Discover the secrets of superior performance levels and how to determine the optimum balance between cost, logistics and quality to deliver the best possible overall supply chain performance
• Secure your business: Have an exit plan ready – and develop an alternative sourcing scenario
• Understand how to use LCCS to press home your competitive advantage

Pavel Zurovec Commodity Manager Global Procurement HP
Phil Belsito Sourcing Director Kurdziel Industries
Johannes Schuchlenz Director Procurement Strabag
Erik Dam Global Purchasing Director Scotts

12.15pm - 12.45pm

Presentation: How LCCS can help reduce your indirect sourcing costs – plus the best way to measure your savings and the impact on direct procurement

Nokia recently announced it was closing a production plant in Germany and shifting most of the work to Romania in order to improve cost-effectiveness. Nokia also has factories in Hungary, Mexico, Brazil, China and India reflecting a general trend in the electronics industry to shift production to low-cost areas in an effort to reduce overall cost structures. Nokia currently reports a cost advantage of 20%+ over its closest competitors – achieved by integrating its indirect sourcing with the low-cost model. In this presentation you will learn about the results of Nokia’s new indirect sourcing transformation plan and the role of applying the LCCS approach to indirect sourcing.

Ismo Ojanen Director, Marketing Sourcing INS EMEA Nokia

12.45pm -1.45pm

Lunch, networking, exhibition

AROUND THE WORLD IN JUST A FEW HOURS!

Get yourself up-to-speed on sourcing in all the key low-cost country locations in just few hours. This is your chance to discover which companies are sourcing from what countries… how fast the infrastructure is developing in individual regions… latest economic forecasts… the political outlook… specific cultural differences you must consider when sourcing... You’ll be briefed by people who have lived and worked for years in the places your business is interested in – their local knowledge is extremely valuable.

1.45pm - 2.15pm

1. Focus on Latin America: How to find – and contract with – suppliers in Mexico and Argentina

Latin America is currently enjoying an economic boom, with Venezuela, Argentina, Uruguay and Peru growing their economies by over 8% p.a, while Brazil and Chile rank in the Top Ten global service locations.

The continent offers significant value and resources, especially for US-based companies attracted to its cost advantages, cultural affinity and cultural resources. Leading global companies, including GM, Exxon, Procter & Gamble, American Express and Unilever have set up major operations to cater for both the domestic and international markets.

This session will focus on one established sourcing location and another that is rapidly attracting new business: Mexico and Argentina respectively.

The Mexican economy attracted more than $20 billion worth of foreign investment last year, and is the largest exporter in Latin America, a member of North American Free Trade Agreement (NAFTA), the third-largest trading partner of the United States and the world’s eighth-biggest tourist destination.

What’s more, economists agree that Mexico has the potential to become the world’s fifth-strongest economy by 2030.

In this session you will meet the Mexican Ambassador in Prague, Mr. José Luis Bernal, who combines careers as a diplomat and an economist, having spent three years in the OECD and more than ten years working in the USA. He will brief you on Mexico’s recent infrastructure upgrades, strategies to promote market diversification and competitiveness, and on the do’s and don’ts of sourcing in Mexico.

Argentina, meanwhile has overcome the deep financial crisis that engulfed it in 2001 to become one of the most successful locations in South America, attracting software, auto parts and agricultural parts companies. Gustavo Horacio Luis Fazzari – Consul General of Argentine in Prague – will discuss the current business climate in Argentina and sourcing opportunities.

José Luis Bernal Ambassador of Mexico in Prague
Gustavo Horacio Luis Fazzari Consul General of Argentine in Prague

2.15pm - 2.45pm

2. Focus on China: Set to become the world’s procurement centre?

European and North American businesses have looked to China for their sourcing for many years, and the international trade has been rocked twice by the sourcing wave – firstly when companies flocked to implement their low-cost strategies, followed by the trend for innovative products at unbelievable costs.

Today's China is the axis of an economic maelstrom that grows larger, more powerful, and increasingly complex every day.

R&D centres originally set up to support product localisation for the Chinese market are now going full force in developing new products for the global market. The announcement that IBM is moving its global procurement headquarters to Shenzhen is the most visible sign that a new sourcing wave is underway – with China becoming the global center for procurement.

In this presentation, you will find out how to prepare for the coming changes so that you do not get left behind.

Fei Yixiang China Economic & Commercial Counsellor Embassy of the People's Republic of China

2.45pm - 3.15pm

3. Focus on South-East Asia: Growth potential in the Philippines

For some companies, South-East Asia presents even better opportunities than China for direct investment and certain kinds of offshore manufacturing.

Leading South-East Asian countries such as Vietnam or the Philippines once felt squeezed by China in the race for foreign investment. But now they are fighting back aggressively to woo foreign firms by slashing red tape, inking free trade deals, upgrading infrastructure, and offering important incentives to foreign businesses.

Banking on newfound economic stability and an Englishspeaking workforce, the Philippines is aiming for 10% of the market for outsourced jobs in customer service, financial market research and, at the top end, software development. More than 600 foreign companies now employ about 240,000 workers in the Philippines, including Citigroup., IBM insurer American International Group and the consulting group Accenture.

This presentation will guide you through current sourcing opportunities in the Philippines, which has an ambitious new plan to more than double its market share of global business process outsourcing by 2010.

Ryan Z. Maclang Assistant to the Ambassador for Trade and Tourism Philippine Embassy in Prague

3.15pm - 3.45pm

4. Focus on Africa: The next Asia?

In theory, Africa might well be the ultimate opportunity for low-cost country sourcing. However, it will take the establishment of stable democracies throughout before it becomes possible to tap into the region’s immense labour potential.

According to a World Bank study, Africa’s economic growth rate over the past decade. The last ten years is an impressive 5.4%.What’s more, many of the continent’s least developed countries have seen massive improvements to their infrastructure.

Some African countries are already being used as a so called 'Low-Cost Country for Asia', in particular China, whose investment in Africa is increasing day by day - to the extent that some politicians are concerned about the market coverage China is securing in certain strategic regions.

This presentation will give you an update on current sourcing opportunities in the one of African’s most developed countries: South Africa.

You will also learn about the impact of South Africa’s raw resources including steel and platinum, on creating a sound LCC supply base. Plus a briefing on the automotive industry and other sourcing areas with the biggest potential to be quickly and further developed.

Nomsa Dube Ambassador of South Africa to Czech Republic

3.45pm - 4.15pm

5. Focus on Central & Eastern Europe: Which locations are no longer so low-cost – and where are the next hot spots?

In this presentation you will find out everything you need to know to refine and update your sourcing strategies for Central and Eastern Europe (CEE):

• Country-by-country update on accessing markets throughout the region – where are the upcoming opportunities?
• Supplier relationship management specifics to help you get the most from everyone in your supply chain
• Market intelligence on cost optimisation – which CEE countries are not low-cost any more?

Miroslav Pavlícek Head of Global Sourcing Siemens

Pick and mix the afternoon sessions:
7 Geographical Roundtables or LCCS for Beginners Workshop

AFTERNOON ROUNDTABLES:

FIRST SESSION:       4.45pm - 5.30pm

SECOND SESSION:   5.30pm - 6.15pm

The Roundtables build on what you have learned during the Geographical Focus Conference Sessions, and are led by influential industry experts – procurement practitioners who really know their stuff.

This is a quick and easy way to further improve your understanding about the very latest developments in each of the rapidly-evolving low-cost world regions.

It’s also the moment for you to ask questions, benchmark, and exchange views and experiences with your peers. Each topic group lasts for fifty minutes and gives you ample opportunity to get the answers you need, in a highly focused, small group environment.

Pick and mix the sessions that are most relevant to your current business priorities. Our experts show you how to:

• Compare wages, infrastructure and supplier capabilities across different regions
• Assess the strengths – and weaknesses – of each region for specific industries
• Examine the pros and cons of sourcing in each region _ Update your strategy to accommodate what’s next on the horizon for sourcing
• Discover if maybe you are only scratching the surface of your potential savings in low-cost countries

1. China (Atul Malhotra Head of Purchasing Georg Fischer Automotive)
2. India (Jerome Courtaigne Purchasing Manager Sourcing Center DPGP - East Sourcing L’Oreal)
3. Central & Eastern Europe (Pavel Zurovec Commodity Manager Global Procurement HP)
4. Latin America
5. Mexico
6. Africa
7. South-East Asia

4.45pm - 6.15pm

LOW-COST COUNTRY SOURCING FOR BEGINNERS

If you are still in the early stages of drawing up your sourcing strategies, this Workshop is a must. Come and find out how to progress LCCS from an interesting idea into a solid plan of action.

We’ll take you step by step through the sourcing process and help you take key decisions about what to source, where to source it from, and how to make it happen.

You’ll examine:

• The three strongest reasons to source from low-cost countries: Direct cost savings, local talent and access to the domestic market
• How to put a number on the savings you can anticipate from cost migration
• The best indicators in your particular industry to help you decide if it’s time to source from low-cost countries
• How much it will cost to shift elsewhere – and where to go
• The secrets of achieving smooth, profitable LCC migration You’ll also leave thisWorkshop with an extremely helpful LCCS Starter Kit.

6.15pm - 7.30pm

Networking Party

Catch up with colleagues and old friends, meet fellow attendees, speakers and official representatives from low-cost countries - make important business contacts! Drinks and canapes will be served, and light entertainment will help make the experience casual and enjoyable.

Conference Day 2: 18th September 2008

8.15am - 9.00am

BREAKFAST ROUNDTABLES:
TAKE PART IN YOUR CHOICE OF INDUSTRY-SPECIFIC AND HOT TOPIC ROUNDTABLE DISCUSSIONS

9 INDUSTRY-SPECIFIC ROUNDTABLES

1. Apparel
2. Automotive
3. Transport and logistics (Hans-Martin Schweizer VP Purchasing Infineon Technologies)
4. Food and beverages (Jerome Courtaigne Purchasing Manager Sourcing Center DPGP - East Sourcing L’Oreal)
5. High-tech and electronics (Pavel Zurovec Commodity Manager Global Procurement HP)
6. Chemicals
7. Pharmaceutical and health
8. Retail
9. Construction (Johannes Schuchlenz Director Procurement Strabag)
   

6 HOT TOPIC ROUNDTABLES

1. Cultural issues (Atul Malhotra Head of Purchasing Georg Fischer Automotive)
2. Trade regulations and tariffs
3. Intellectual property risk (Robert Smrcka International Purchasing Director Skanska)
4. Currency shifts (Phil Belsito Sourcing Director Kurdziel Industries)
5. Product security while in transit and in inventory (Erik Dam Global Purchasing Director Scotts)
6. Political instability

9.00am - 9.30am

Keynote Address: Learn first-hand how to overcome old – and new – obstacles when you source from China

Despite billions of dollars worth of material, components and products being sourced from China over the years, many companies still find it hard to develop sources and manage suppliers.

After the bad news about Mattel, toothpaste, and pet food, many China detractors forecast that companies would begin rethinking their quality control and supply chains, and perhaps even consider other countries to avoid the issues they believe are unique to China.

But that looks unlikely now, with the vast majority of European and American companies reporting that they’re not considering changing their supply chains – and are definitely not about to abandon China.

In this presentation, we will consider the variety of factors that affect sourcing from China, including business environment, cultural issues, legal framework, regulations, and quality expectations. Speaker Atul Malhotra will share his first-hand experience about overcoming – or sidestepping – the many obstacles that stand between your company and successfully sourcing in China.

GF Automotive produce iron and aluminum castings and related components. Atul Malhotra is responsible for the worldwide sourcing and procurement activities of the group, with a total annual purchasing volume of 900,000,000 Euro.

Atul Malhotra Head of Purchasing Georg Fischer Automotive

9.30am - 10.00am

Presentation: Best Cost Country Sourcing: How to be certain you secure long-term value for your global sourcing initiatives

Is the Low-Cost Country Sourcing definition beginning to miss its point? Criteria such as quality, logistical risk, and intellectual property risk, must all be considered and evaluated to ensure all the sourcing measures are successful. While establishing supplier-side innovation to deliver competitive advantage and active management of your new suppliers are just two of the many essential success factors.

It is against this background that global sourcing leaders believe it is time to shift to a new concept of LCCS: Best Cost Country Sourcing (BCCS). In practical terms, could this mean that it is time to return to home markets in the search for suppliers?

In this session you will get valuable information about developing BCCS strategies, including processes, tools and responsibilities, as well as the necessary know-how to analyse complex data and identify your Best Cost Country.

Hans-Martin Schweizer Corporate Vice President Purchasing Infineon Technologies

10.00am - 10.40am

Panel session: How to get the most out of your LCC suppliers – and how to overcome business and cultural differences

• Techniques that enable you to re-evaluate relationships with your LCC suppliers – and generate additional cost savings
• How to overcome supplier shortage problems and develop a sound supply base
• How to increase supplier motivation to deliver high quality products and services on time, every time
• What precautions should you take to prevent today’s supplier becoming tomorrow’s competitor?
• How to identify the most profitable buy-brand-sell suppliers

Kim Chen Senior Purchasing Manager Disruptive Limited

Jerome Courtaigne Purchasing Manager Sourcing Center DPGP - East Sourcing L’Oreal
Marianna Zangrillo VP Indirect Sourcing and Procurement Kemira

Hans-Martin Schweizer VP Purchasing Infineon Technologies

10.40am - 11.10am

Coffee break, networking, exhibition

11.10am - 11.40am

Presentation: How to make LCCS successful when you have complexmaterial needs and your projects are long term

Eltel Networks is the InfraNet Company in Europe, specialising in the construction,maintenance, and upgrading of electricity and telecommunications networks. With 8,600 employees the company operates across Europe and sources in China, Bahrain, India, Hungary, Russia and Turkey.

Eltel’s projects are longer term and the material needs are complex. One example is telecommunication system projects for utilities, where materials can include fibre optic cables, optical line terminals,multiplexers, radio links, etc. Eltel is responsible for the design solution and for selecting global suppliers and integrating the equipment.

In this presentation you will learn how to structure tenders together with your customers in order to fully evaluate supplier portfolio in preparation for new projects and how to find low-cost suppliers for standard products as well as for unique solutions that have been designed by your own engineering teams.

Heimo Salonen Manager Eltel Networks

11.40pm - 12.10pm

Skanska Case Study: How to implement a new approach to an existing LCCS strategy: Best Value Country Working Group at Skanska

While most construction companies have only marginally addressed LCCS to date, their suppliers have been systematically sourcing in LCC for some time – and the gains have been kept within the construction material industry, with no benefits for construction companies or their clients.

But at Skanska – one of the world’s biggest construction firms with 13,000 projects ongoing on a worldwide basis – this is about to change.

The company has just introduce new targets, specifying that 10% of the coordinated spend has to come from sources outside the home market. It means the annual turnover in the China sourcing office should exceed 500 MSEK by 2010, with similar figures for a sourcing office in Eastern Europe.

Achieving these targets will necessitate a number of improvements such as better product specifications and a viable transport and logistics solutions to serve projects in Skanska’s home markets.

This presentation will take you through the organisational and strategy changes that Skanska has made to implement its new sourcing plan. You will find out why the main challenge was not – as you might expect – on the buying side but actually on the selling side.

Robert Smrcka International Purchasing Director Skanska

12.10pm - 12.40pm

Bosch Case Study: How to build strong – and profitable – relationships with your Central and Eastern European suppliers

Through its plants across Central and Eastern Europe, Bosch has a wealth of practical experience in leveraging the region’s low-cost sourcing opportunities.

In this presentation you will learn how to get the most out of your CEE suppliers along with an overview of most cost effective countries for sourcing in Central & Eastern Europe.

• How to broaden your supplier base in Central and Eastern Europe
• How to overcome obstacles and cultural differences when sourcing in CEE
• Update on opportunities in the new EU member countries – Romania and Bulgaria

Bjoern Koch Director Purchasing Emerging Markets Diesel Systems at Robert Bosch

12.40pm - 1.10pm

Presentation: How Novartis has embraced LCCS to maximise new market opportunities

As an international company, Novartis has historically sourced its requirements from a variety of locales, but most of its suppliers have operated the regions where it has operational bases: North America and Europe.

However, the company’s sourcing activity began to take on a very different look, once its initiative on LCCS took hold and gathered momentum.

Come and find out about the forces driving this shift, including the prospect of cost savings, the need to gain insights into potential new markets for Novartis products, and the desire to access a larger pool of innovative scientific talent.

You’ll hear how Novartis has expanded its supplier base in strategic emerging markets by pro-actively establishing supply market knowledge and wholeheartedly promoting and capturing third party sourcing opportunities.

Sammy Rashed has 18+ years experience in procurement management in various industries, and currently heads sourcing globally across Novartis' pharmaceuticals sites. The Swiss health care company is one of the world’s leading firms in research andmanufacturing of prescription drugs, genericmedicines, infant and hospital food and over-thecounter health care products. Novartis employs 91,000 people in 140 countries.

Sammy Rashed Head of Sourcing, Global Sites Novartis Pharma

1.10pm - 1.20pm

WRAP UP SESSION

Final advice that will stand you in good stead when you return to the office, with an opportunity to take all the information you've gathered and put together a practical Hit List of ways to improve your LCCS, cut costs and achieve other tangible benefits. In short, all the information you need to impress your management board!

1.20pm - 2.20pm

Lunch, networking, exhibition

END OF CONFERENCE